At our store, every cat toy is backed by a 30-day money-back guarantee so you can shop with confidence. If your non-mystery-box item arrives damaged, defective, or not as described, contact support within 30 days of delivery and the purchase price will be refunded or replaced after review.

Mystery box exception

Because our mystery boxes are surprise-based and heavily discounted, they are not eligible for returns, exchanges, or refunds. All mystery box sales are final, but if something inside arrives damaged, reach out with photos so support can help find a fair solution.

Please for more information contact us at info@pawdia.com we will ensure to comback to you withen 24h

We currently have 51 types of items that you can receive in a mystery box. These items are premium, and of good quality There is a small chance of receiving a Gift item in the 5 balls box ,

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

We aim to pack an order within 1-3 days; , currently only run by 3 people who are full-time workers. Once packed, the number of days it takes to reach you will depend on your location and the type of shipping you chose.Canada and US orders: We aims to get your parcel to you within 1-3 days of receiving it.​Europe: Your parcel is aimed to be delivered within 7-10 business days.​Rest of the world: Your parcel aims to be delivered within 8-15 business days.

Of course! You can have a customised box, please visit the Custom collection section

We accept all types of payment: VISA, Credit, Apple Pay, SHOPIT

Shipping costs are calculated at checkout based on your location and order size. You will see the final shipping price before you pay.

Orders are processed quickly but contact us as soon as possible with your order number. If the order is not yet shipped, we will do our best to modify or cancel it.